Service Delivery Policy

Last updated: 24 October 2026

GK Global sells travel services: guided Jeep Safari trips in and around Munnar, Kerala. We do not sell or ship physical goods. This policy explains how a booked service is delivered to you.

1. When your booking is confirmed

• Your booking is confirmed once your payment is received within the 15-minute payment window.
• Your booking page changes to “Booking confirmed” straight away, and we send a confirmation with your booking reference, safari, date, number of persons and amount paid by email and/or WhatsApp to the contact details you gave.
• If you have not received a confirmation within a few hours of paying, please contact us with your booking reference.

2. Meeting point and timing

• Pickup and drop: we pick you up from your hotel and drop you back, provided the hotel is within a reasonable distance of the safari route. Otherwise we agree a pickup spot with you, and you come to that spot on time.
• Before your trip we confirm the pickup place, the start time and your driver's contact number by phone, WhatsApp or email.
• Each safari starts at the time shown on its page (for example, Sunrise Safari 5:00 AM – 9:00 AM). Please be ready at the meeting point at the agreed time.
• The service is delivered in person, in a jeep with an experienced local driver, on the date you booked.

3. Late arrival and no-show

If you arrive late, the safari may be shortened so that it can finish on time. If you do not arrive and do not contact us, the booking is treated as a no-show under our Cancellation & Refund Policy.

4. Weather, safety and closures

Routes and timings may change for safety, heavy rain, landslide warnings or Forest Department instructions. If a safari cannot run at all because of a natural calamity, a government restriction or a forest closure, you may choose a full refund or a new date, as set out in our Cancellation & Refund Policy.

5. Prices

Prices are shown on each safari page and are per jeep, for up to 6 persons. The total you pay is confirmed with your availability confirmation, before payment. GK Global is not registered for GST and does not charge GST.

The price does not include: entry tickets and park entrance fees; boating fees and other activity fees; tolls; breakfast, lunch, tea and snacks, dinner and other meals. These are paid by guests directly, at the counter or venue.

6. Contact